Where did all the good people go?

📰 In This Issue

✔️ Training people on soft skills.
✔️ Top jobs available this week.
✔️ Laughing is the best medicine.
✔️ NebulaPOS - Innovation meets simplicity
✔️ Next time, CRM and AI.

🌟 Spotlight: Innovative Tech of the Week

🔍 STRIVR - Investing in workers is critical.
💡 Remember how we role-played in classrooms, a bit strange, but very strange as adults. The truth is, there is no better way to learn, especially regarding soft skills in hospitality.
MGM Resorts trained 500 staff and had this to say:
“There are no do-overs in live customer service. Virtual reality gives employees the opportunity to think and correct themselves without getting stressed or worried that they did something wrong.”
Laura Lee
Chief Human Resources Officer, MGM Resorts

Virtual reality has been around for a few years, and this is one of the best practical applications I’ve seen it used for in hotels.

🚀 You can read the case study by MGM Resorts here
Potential challenges for the local market will include language training, various cultures, and how they interpret respecting others. Keeping an eye out to see who gets this right for SA hospitality.

📢 Top Jobs in Hospitality:

👨🏼‍🍳 Executive chef at 5-star hotel in JHB. Fine dining restaurant and 400-seater conferencing. Get in touch if you want to know more or share with your chef friend.
📊 Sales and Reservations in JHB and CPT.
📌 Guest Relations at a 5-star hotel in JHB - those soft skills we spoke about, very important.

😂 Meme of the Week

🎯 Sponsored Ad

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Let us know if you are in the market for a new POS for your restaurant, hotel or group.

📌 Final Thoughts & What’s Coming Next

✨ Train your staff, they are very hard to find, even harder to keep.
🔮 Next time, AI and how it impacts your hotel CRM and Guest Journey (seriously this time, my bad)
📩 If you enjoy this, share with a friend. If it’s bad, reply and tell us!